배송 정책
Every order ships from Korea as part of a combined batch shipment. Batches leave Seoul twice a month.
| Order placed (Pacific Time) | Ships from Korea |
|---|---|
| 1st – 12th of the month | 15th of the same month |
| 13th – 27th of the month | 30th of the same month (last day of February) |
| 28th – end of month | 15th of the following month |
The cutoff is 11:59 pm Pacific Time on the 12th and 27th. An order joins a batch only after payment is received. If payment arrives after the cutoff, the order moves to the next batch.
Delivery inside the United States
When a batch arrives in the US (usually about 7 days after it leaves Korea, including customs clearance), we send each order by the method you chose at checkout:
| Method | Price | Typical time after US arrival |
|---|---|---|
| USPS Ground Advantage | $6.95 · FREE on orders $75+ | 2–5 business days |
| USPS Priority Mail | $12.95 | 1–3 business days |
| UPS Ground | $14.95 | 1–5 business days, tracked door to door |
We email a tracking number when your box leaves our US hub. We ship to all 50 states. APO/FPO and PO boxes can use USPS only.
Delays
Customs inspections, airline capacity, Korean public holidays (Seollal, Chuseok) and US carrier delays can move dates. If a batch date changes, we post it on this site and email affected customers.
Wrong or undeliverable address
Please check your address at checkout. If a package comes back to us because of an incorrect address, re-shipping is charged at cost.
Lost or damaged packages
Tell us within 7 days of the delivery date shown in tracking, with photos of the damaged items and box. We file the carrier claim and replace or refund the item.